Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

IT Services

Off-campus Access

Photo: India: Delhi: Baha'i Lotus Temple.

Accessing Priviledged Services Off Campus

If I can access e-mail off campus, what else can I do?

As part of a separate national development called "ATHENS3", all members of the University will have their own Athens username and password which will grant them access to many national facilities such as BIDS, from wherever they are accessing the network. Databases available include those via the I.S.I. Web of Science, NESLI (electronic journals), EDINA, Ei Village and NISS NetFirst.

When we register you, we also provide you with an Athens username and password, which provides access to a variety of nationally provided data sources (Library databases). See also Eduserv Athens User Obligations.

Check your original Athens password. You must log in after clicking on the link to see your original Athens password. If you change your Athens password then this link will not show you the changed password.

Change your Athens password (you will need your current Athens username and password).

Further details on Library electronic resources and their passwords (restricted).

Many other databases and electronic journals do, however, rely on the I.P. address for authentication. To access these you need:

VPN Client

IT Services recommend that where possible users use the Cisco AnyConnect VPN client if they wish to access on-campus services remotely.

Staff Desktop XP and Windows 7 Service only

If you are using an IT Services managed computer (Staff Desktop Service or Windows 7 Service), a full Remote Working Client will be pre installed and available from the 'IT Services Menu' on your laptop. If you take a Staff Desktop Service desktop computer (as opposed to a laptop) home, you can install the Client as an optional application. Information on the Remote Client for Windows 7 Service users. Information on the Remote Client for Staff Desktop XP users.

Other Windows users - Staff and Students

For all other users of Windows (XP, Vista, and Windows 7) not managed by IT Services, you can install and use the Windows Remote Client (not Staff Desktop).

Other Operating Systems

IT Services have made the Cisco AnyConnect VPN client available to all Mac OS X (10.6 Snow Leopard and above) and Linux users.

You can also Access the Virtual Private Network from an iPhone, iPod Touch, or iPad.

Remote Working Portal

If you haven't installed the Remote Working Client, you will need to use the Remote Working Portal at https://vpn.lboro.ac.uk. Information on Using the Remote Working Portal.

Staff Work From Home F.A.Q.

Staff Work at Home FAQ.

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Getting Help

IT Service Desk
Tel: 01509 222333
IT.Services@lboro.ac.uk

8:30 a.m. to 5:00 p.m.
Monday to Friday.

Quick Service Availability Check

In Person Service
PC Clinic in the
Haslegrave Building
Level 0 (Ground Floor)
Monday to Friday
10:00 a.m. to 5:30 p.m.
or 11:30 a.m. to 2:30 p.m. outside term.

You can also seek help at any time via our Getting Help section.