| The Core, Generic Service (individual services in alphabetical order) |
| Apple Mac Support |
Provides antivirus protection and Active Directory integration and support with access to certain University services for Macintosh users on campus. This service is limited to academic staff for bona fide specialist teaching and research purposes only, plus support services in Design and Media where the Mac is the appropriate professional tool. |
Academic staff and Design & Media staff within Design Services. |
| File Storage |
Provides file storage |
Staff; Students. |
| Internet |
Gives secure access to the Internet. |
Staff; students. |
| Intranet |
Gives the capability of publishing documents available from a web
browser to members of the University. |
Staff; research Students. |
| Mobile Computing (smart phones) |
Provides information via University web pages on setting up a number
of smart phones. |
Staff; students; organisations which have purchased charged services. |
| Off-Campus Working (Virtual Private Network) |
Provides access to resources from off-campus. |
Staff; students. |
| PC Model (Staff) [was Staff Desktop] |
Gives users access to personal productivity tools and corporate
information systems on desktop and notebook computers. |
IT staff in academic depts. and support services. |
| Service Desk |
Provides a single point of contact for all IT Services' customers and users. |
Staff; students; organisations which have purchased charged services |
| Staff E-mail and Groupware |
Provides e-mail and groupware facilities. |
Staff; research students. |
| Specialist Software |
Provides specialist software applications. |
Staff; students. |
| Training |
Provides face-to-face training in and self-teaching material on
common applications. |
Staff; research students. |
| Visiting Academic Network Access (eduroam) |
Provides users from eduroam-enabled institutions with secure access
to the Internet when visiting other eduroam-enabled institutions. |
Staff; students; visitors. |
| Web Hosting |
Provides users with the ability to provide web content outside of the University corporate website using their own domain names or names within the University's domain. |
Staff; students. |
| Wireless (Wi-Fi) |
Gives users wireless access to network resources via any device with a Wi-Fi card. |
Staff; students; visitors. |
| The Research Service (individual services in alphabetical order) |
| High-Performance Computing |
Provides high-performance computing (HPC) facilities and support. |
Academic and research staff in departments where this function is relevant. |
| Personal Research Plan (PRP) |
Develops and supports, for the Research Office, Academics, and the Department Administrators, a web application to enable completion and production of Personal Research Plans. |
All Academic Staff, the Research Office, and Department Administrators. |
| Research Project Costing (RACE-2) |
Develops and supports, for the Research Office, the corporate research
costings management system, RACE-2. |
Research Office. |
| Research Publications Catalogue (Publications Database) |
Develops and supports, for the Research Office, an in-house-developed
corporate catalogue of research publications. |
Research Office. |
| The Education and Student Experience Service
(individual services listed in alphabetical order) |
| Central Timetabling |
Develops and supports, for Facilities Management, the University's central timetabling system CMIS from supplier Serco Learning. The system provides functionality for timetabling pool and locally-managed rooms, and for examination scheduling. |
Staff in FM, academic departments, academic registry; staff and students can access the timetables. |
| Computer-Assisted Assessment (Perception) |
Develops and supports, for the Teaching Centre,
the computer-assisted assessment system, Perception. |
Teaching Centre. |
| E-learning (Virtual Learning Environment; LEARN) |
Develops and supports, for the Teaching Centre, the open-source-based
e-learning facilities within LEARN, the University's Virtual Learning Environment. |
Teaching Centre. |
| Induction for taught course students |
Provides induction courses for taught-course students, introducing them to
the key services provided by IT Services. |
Those organising taught-course student induction programmes. |
| Labs (owned by IT Services) |
Provides labs for teaching and studying purposes. |
Academic staff; students. |
| Labs Booking for Exams |
Configuration and support of an ITS managed PC or iMac lab to meet the requirements for exam conditions. |
Student Exams Office staff, invigilators, and students identified as having IT requirements for exams, as nominated by the Student Exams Office. |
| Labs Model |
Provides a PC labs model for academic departments to use within their own labs. |
IT staff in academic departments. |
| Lecture Capture System (ReVIEW) |
This service develops and supports, in conjunction with the Teaching Centre and Facilities Management, the automated recording of lectures in pool rooms across campus. Captured lectures are made available to students via Learn. |
Teaching Centre, Facilities Management. |
| Network Access from Halls of Residence (HallNet) |
Provides students, hall wardens and sub-wardens access to the
University network from hall of residence study bedrooms
using their own computers. |
Students; hall wardens; hall sub-wardens. |
| PC Clinic |
A free drop-in clinic offering support for PC hardware and software and general IT Support. |
Mainly students but also staff for personally owned computers. |
| Printing and Copying |
Provides charged printing and copying. |
Students who have purchased credits. |
| Student Accommodation Management (Kx) |
Develops and supports, for imago, the student accommodation management system
(Kx from Kinetic Solutions). |
imago. |
| Student Administration (LUSI) |
Develops and supports, for Academic Registry, the in-house-developed student
administration facilities within LUSI, the University's student information system. |
Academic Registry. |
| Student E-mail and Groupware |
Provides e-mail and groupware facilities. |
Students. |
| Test design and analysis using Optical Mark Recognition (OMR) |
Provides an OMR service for assessment purposes. |
Academic staff; students. |
| The Corporate Activity Service (individual services listed in alphabetical order) |
| Access Control (ESi and Symmetry) |
Develops and supports, for the Facilities Management department, the access control
systems which are used to control vehicle access to campus and personal access to
buildings and rooms. |
Facilities Management (plus Human Resources plus Planning). |
| Address Management |
Develops and supports address management facilities (Matchcode from Capscan)
within University systems. |
Staff running corporate services / systems. |
| Business Consultancy |
Covers IT strategic and operational planning, feasibility studies, business
process review, cost / benefit analysis and project management (including
post-implementation review). |
Academic departments.; support services; corporate groups. |
| Financial Management (Agresso; BACs transfer; DeCal and WPM) |
Develops and supports, for the Finance department, the finance system
(Agresso Business World from Unit 4 Business Software), the BACS transfer
system (from Albany Software), the purchase card system (DeCal from D.Cal),
and online payment facilities for students (WPM from WPM Education). |
Finance (plus Planning) |
| Human Resources & Payroll Management (iTrent and Business Objects) |
Develops and supports, for the HR department, the HR and payroll system
(Trent from Midland HR) and related reporting tool Business Objects (from
Business Objects). |
HR (plus Finance plus Planning) |
| Online Store |
Provides a single, secure solution to taking online payments by debit or credit card and is fully integrated with the University finance system. |
National and international students, parents, staff, donors and other external customers |
| Space (Archibus) & Estate Management (Esmi) |
Develops and supports, for the Facilities Management department,
the Space Management system (Archibus from Exitech) and the Estates
Management Information system (ESMI, an in-house Oracle system). |
Facilities Management |
